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What You Agree To When You Use 567luck

These legal terms set out the rules that apply to your account, your activity on the platform, and how we handle disputes — covering everything from account eligibility to wallet transactions via DANA, OVO, and GoPay.

Account EligibilityJurisdiction & Local LawWallet & Payment RulesDispute ProcessPolicy Updates
567luck What You Agree To When You Use 567luck
LEGAL CONTACT PATHS

Reach Us About a Policy or Account Matter

If you have a question about how a specific term applies to your account, or you need to raise a formal concern, these are the direct channels to use. Our Indonesia support team handles policy queries alongside general account help.

Live Chat Support Open the chat widget from any page in your account. Our Indonesia support team handles policy questions and can escalate formal concerns to the right team.
Email for Formal Queries Send detailed legal or account policy questions by email. Include your account ID so we can pull the relevant transaction or activity history before responding.
Account Help Centre The Help Centre covers common policy questions — account eligibility, wallet rules, and dispute steps — with answers you can act on without waiting for a reply.
HOW WE PROTECT YOU

Account Security and Data Handling at 567luck

Your account data and transaction records are handled under a clear retention and access policy. Here is how we manage the key areas that affect your account security and your rights as a user.

Data Retention

We keep account and transaction records for as long as required by applicable law and our operational obligations. You can request a summary of what we hold by contacting support with your account ID.

Cookie Policy

We use session and analytics cookies to keep your account login active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered number. If you notice unrecognised activity, use the account lock option in settings and contact support immediately to freeze the account.

Requesting Changes

To update personal details, correct account information, or request data deletion where local law permits, submit a request through live chat or email with your account ID and the specific change needed.

Common Legal and Account Policy Questions

These are the questions we hear most often about how our terms work in practice — from account eligibility to what happens when you want your data removed.

Eligibility depends on your location and local law. Access is available only in regions where the platform is permitted. You must meet the age and residency requirements that apply in your area at the time of registration.

We notify you through your registered contact before any change takes effect. If you continue using the platform after that date, the updated terms apply. You may close your account before the effective date if you do not accept the changes.

Yes. Contact support via live chat or email with your account ID and a data access request. We will confirm what records we hold and provide a summary in line with applicable local law.

Start a dispute through live chat or by email, including your account ID and the transaction reference. Our team reviews the activity log and responds with a decision, usually within a few business days.

Wallet identifiers used for deposits and withdrawals are stored against your account for verification purposes. They are not shared with third parties outside of what is required to process your transaction.

Submit a closure request through live chat or email. We will process the closure, settle any pending wallet balance, and handle data deletion in line with our retention obligations and local law requirements.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.