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How 567luck Handles Your Personal Information

Your account data, wallet activity, and payment details stay under our care — collected only for what we need to run your account and process transactions through DANA, OVO, and GoPay.

Account Data ProtectionDANA · OVO · GoPay Wallet PrivacyYour Right to Access & DeleteIndonesia-Applicable Policy
567luck How 567luck Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

If you want to review, correct, or remove data we hold on your account, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered email address so we can locate your account record quickly.

Live Chat Open the chat widget inside your account dashboard. Available during active support hours for account and privacy queries.
Email Support Send your privacy request to our support address. Include your registered email and the specific data you want reviewed or removed.
Help Centre Our help centre covers step-by-step instructions for submitting a data access request, updating account details, or closing your account.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run account data — from the moment you deposit via GoPay to the point a withdrawal clears back to your OVO wallet. Here is how each area works in practice.

Encryption in Transit

All data moving between your device and our servers is encrypted. This covers login sessions, wallet top-ups via DANA, and any account detail you update in your profile settings.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Active account data is kept for as long as your account remains open. Once you close your account, personal data is held only for the period required under applicable local regulations, then deleted.

Access and Correction Requests

You can request a copy of the data we hold on you or ask us to correct inaccurate details. Submit the request via live chat or email with your registered account address for verification.

Common Questions About Your Data

Real questions from people checking what we do with their information — answered directly.

We collect your name, email address, phone number, and the device details used during sign-up. Payment references from DANA, OVO, or GoPay are logged when you make a transaction, but we never store your full wallet credentials.

Yes. Send a data access request to our support team with your registered email address. We will compile your account record and respond within the timeframe required under applicable local regulations.

Submit a deletion request through live chat or email. Once verified, we remove data that is no longer required for active account management, subject to any retention obligations under local law.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete transactions, and with identity verification services where local law requires it.

After account closure, we retain data only for the period required by applicable regulations in the regions where we operate. Once that period ends, your personal data is scheduled for deletion.

Contact us immediately through live chat inside your account dashboard. We will review your session logs, flag the account for security review, and guide you through resetting your credentials.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.